FAQ Item 1

What are Eyelash Extensions?

Eyelash Extensions are a revolutionary new product that lengthens and thickens eyelashes. They are single strands of silk or mink fibres that are curved to replicate a natural eyelash. They are applied to each individual natural lash for a natural, elegant and luscious look. Eyelash extensions are perfect for special occasions or for day to day wear.

FAQ Item 2

What do they look like and how do they feel?

With the correct application, Eyelash extensions look and feel completely real! You should not be able to feel them on. If you feel any discomfort or your eyes are irritable then your eyelash technician has applied too much glue.

FAQ Item 3

How often would I need to infill them?

Your first initial full set should last 4 weeks then you come in for an infill every two to three weeks depending on the maintenance and home care from the client. Your natural eyelashes replace themselves every 60 days due the growth cycle. An infill is needed to add volume and replace the fallen lashes.

FAQ Item 4

Can I swim, shower and exercise with these lashes and does it affect my lifestyle ?

Yes. Our lashes allow you to shower, swim, exercise, and spa with little need to adjust your life style. Do not wet the lashes for 24 hours after application to allow adequate bonding time, after that you can be worry free. Although if you have any intension of diving into the water then you must allow for some lashes to fall out.

FAQ Item 5

Can I apply mascara to eyelash extensions?

Yes you can, one of the advantages of eyelash extensions is not needing to wear mascara. Although, if you must have it, only water based mascara can be used on the ends of your eyelashes for a fuller look.

FAQ Item 6

How do I remove my mascara and eyemake up?

You can remove your eyemake up and mascara by using an oil free make up remover. Please there are many make up removers on the market that advertise “oil free” but if you look at the bottle the oil is sitting on the top. So please be very careful when purchasing your remover. If you do have oil in your remover this will make the eyelashes slip! You can also lightly wash the lashes and make up with a cleanser but do not rub or use a make up wipe.

FAQ Item 7

How do I take care of the lashes?

To maintain your lashes just follow these easy home care instructions:

Do not wash eyes, swim, or shower for 12 hours after lash application, preferably 24 hours to allow adequate time for bonding.

  • Be gentle with your lashes
  • Avoid rubbing your eyes
  • Do not use an eyelash curler as your lashes already have a curl to them
  • Avoid oil-based products as this will make the lashes slip
  • If you want to use mascara make sure it is water-based and not water proof
  • Use only water-based facial cleansers
  • Do not visit saunas or steam rooms often as the exposure to heat may cause the bond to loosen
  • We recommend getting an infill every two to four weeks
  • Do not pull the lashes off if you do not like them or they are irritating have them removed from a technician
FAQ Item 8

If I dont like my lashes how do I remove them?

If your lashes are irritating you and you cannot get yourself to a professional eyelash technician then the lashes can be removed by applying an oil based make up remover or even olive oil.

FAQ Item 9

Do the Eyelash Extensions damage your natural lashes?

Damage can occur depending on your eyelash technician, as there are many uncertified technicians in salons.

FAQ Item 10

How do I know if my Eyelash Technician is Certified?

Your Technician should have their certificate displayed. If not, ask if they are certified and that you would like to see the certificate.

FAQ Item 11

Can you describe the Eyelash application?

You will have your client either reclined on comforatble recliner chair or laying massage table with her eyes closed and lower lashes taped down. You will apply the eyelash extensions to each individual lash from base to base. Depending on experience and the amount of lashes you have to apply it should takes between 60 to120 minutes to apply a full set of eyelash extensions.

FAQ Item 12

Do Eyelash Extensions come in different thicknesses and sizes?

Yes they do. They come in thicknesses of 0.15, 0,20, 0.12, 0.10, 0.7, 0.5, 0.3. The curls vary from B curl, C curl, CC curl, D curl and J curl. Lengths are 6mm to 15mm. Depending on the clients lashes and eye shape will determine the thickness, length and curl of the lashes applied.

FAQ Item 13

How many eyelashes must I use for each application?

Each client will want a different type of look. Generally, for a natural look you could use 20-30 eyelashes on each eye. For a full glamorous look, you could use 40-70 eyelashes per eye.

FAQ Item 14

Exchange & Refunds


If your item arrives damaged please contact us as soon as possible and we'll organise a replacement. We may require the item to be returned, however this will be at our expense once we have inspected the fault. Once we have received the item(s) please allow up to 5 business days for us to inspect it. Once we have done so we will contact you and provide a replacement.


If we notify you that we have provided a refund, please allow a few days for your bank or credit card company to process the request. If you have not received your funds within 3 or 4 days, then please let us know.

FAQ Item 15

Shipping & Returns

  • All orders are sent via express post for a flat rate of $6.95
  • Delivery times are 1-2 business days for most addresses in Australia (addresses outside Australia Post's express network may take longer)
  • All orders are shipped within 1 business day of receiving payment returns

If you change your mind about an item, you can contact us within 10 days from the purchase date to return it for a store credit. Returns outside the 10-day period cannot be accepted.

To qualify for a return, the item must be unused, and in the same condition you received it. The buyer is responsible for return shipping costs. Store credit provided will be for the value of original sale price of the returned items only and any shipping costs will be forfeit.

Once we have received the returned item(s) please allow 5 business days for us to process. Once we are satisfied it is inacceptable condition we will contact you and provide the store credit.